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CreateWell Project Privacy Notice

Last updated: 30 June 2026

 

CreateWell Project is committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains what information we collect, why we collect it, how we use it, and your rights.

 

Who we are

CreateWell Project provides creative entertainment, children's activities, event services and related bookings throughout the UK.

If you have any questions about this Privacy Notice or how we use your personal data, please contact us:

Email: data@createwellproject.com

 

What information we collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Postal address (where required)

  • Event or booking details

  • Information you provide when making an enquiry

  • Information provided when signing up to receive newsletters or updates

  • Payment information relating to invoices and transactions (we do not store your card details)

  • Any correspondence you send to us

 

How we use your information

We use your personal information to:

  • Respond to enquiries

  • Provide quotations

  • Manage bookings and events

  • Communicate with you before and after your booking

  • Send newsletters or marketing communications where you have chosen to receive them

  • Process payments and maintain financial records

  • Improve our services

  • Meet our legal and regulatory obligations

 

Our lawful basis for processing

Under UK data protection law, we process personal information because:

  • it is necessary to fulfil a contract with you (such as providing our services)

  • you have given your consent (for example, subscribing to our newsletter)

  • we have a legitimate interest in running and improving our business

  • we are required to meet legal obligations, including accounting and tax requirements

 

Payments

Where you make a payment to CreateWell Project, payments are processed securely through our chosen payment provider.

We do not store or have access to your full debit or credit card details.

We retain records of payments, invoices and financial transactions for accounting, tax and legal purposes.

 

Who we share your information with

We only share personal information where necessary.

This may include:

  • payment processing providers

  • email and website hosting providers

  • our accountant or bookkeeping provider

  • trusted service providers who help us operate our business

  • legal or regulatory authorities where required by law

We never sell your personal information to third parties.

 

How long we keep your information

We only keep personal information for as long as necessary.

Typically:

  • enquiries that do not become bookings are retained for up to 24 months

  • customer booking records are retained where necessary for business purposes

  • financial records are retained for at least six years to comply with UK tax legislation

When information is no longer required, it is securely deleted.

 

Marketing

If you subscribe to our mailing list, we may occasionally send you news, offers and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

 

Photographs

Where photographs are taken during events, they will only be used where appropriate permission has been obtained or where another lawful basis applies.

If you have concerns about photographs that include you or your child, please contact us.

 

Cookies

Our website may use cookies to help it function correctly and to understand how visitors use the site.

Where required, you will be asked for your consent before non-essential cookies are placed on your device.

 

Your rights

Under UK data protection law, you have the right to:

  • request access to the personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your information in certain circumstances

  • object to or restrict certain types of processing

  • withdraw consent where processing is based on consent

  • request a copy of your information in a portable format where applicable

To exercise any of these rights, please contact us using the details above.

 

Data protection complaints

If you have concerns about how we have handled your personal information, please email:

data@createwellproject.com

We will acknowledge your complaint within 30 days and investigate the matter as quickly as possible.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

 

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be published on this page with the updated revision date.

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